LN
Lineshan N
1 reviews | Active since Mar 2016
01 Mar 2016, 16:17
INCORRECT BILLING!!!
I HAVE SET LIMITS AT ZERO VALUE ON MY CONTRACTS. (2 CONTRACTS). HOWEVER THERE IS OUT OF BUNDLE USAGE FUTHERMORE ONE OF THESE NUMBERS IS AT A MTN STORE FOR REPAIRS FOR THE PAST 12 MONTHS. THE SIM CARD IS BEING USED IN A PHONE THAT HAS NO INTERNET ACCESS HOWEVER THERE IS USAGE ON IT. MTN HAS NOT SORTED THIS PROBLEM OUT FOR THE PAST THREE MONTHS AND I HAVE PHONED AND EMAILED NUMEROUS TIMES TO BRING IT TO THEIR ATTENTION. I WANT MTN TO CANCEL THIS COTRACT AND TAKE THIER STUFF BACK! I AM EXTREMELY FRUSTRATED WITH THEIR POOR SERVICE AND THEY DO NOT PROVIDE ITEMISED BILLING WHEN I HAVE ASKED THEM TO DO SO!!!!
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MTN South Africa's replyOfficial
02 Mar 2016, 16:01Hello Lineshann,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for your invoices to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for your invoices to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2016, 16:01
Official
Hello Lineshann,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for your invoices to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for your invoices to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,