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Phindi M

1 reviews | Active since Feb 2016

19 Feb 2016, 16:30

Incorrect billing

I would like to query the invoice I received this month dated 13-02-2016<br> I seem to have been billed R5260.45<br> <br> I want you to send me the itemized billing as every time I use the modem I check for the available balance on my modem and it has never been 0.<br> I don't know how this got to that amount .I hardly use this modem and cannot believe he charges are a correct reflection on the use of the modem.<br> account A***<br> invoice E***

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Feb 2016, 22:57
Official
Hello Phindim71,

Thank you for your post

We apologize for any inconvenience incurred.

Please be advised that the billing query has been logged for the invoice dated 2016-02-13, reference number: ***.

We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.

Kind Regards
Siphumezo
REQ:***

Best regards,