1 reviews | Active since Mar 2009
Incorrect billing
See my previous complaints about incorrect billing... MTN credited my account (good, thanks), but then still debited my bank account instead of using the credit balance avalable. On top of that, they debited my employer (company phone) as well for the full monthly subscription, when there was a credit available on my account. What's the purpose of adding the credit to my account if it's not going to be used? It's not actually a credit then!<br> <br> Furthermore, no-one has been in contact with me to explain why I was over-billed, and how that situation has been rectified, and won't happen again in the future. I logged a formal dispute for the excess charges, but they have not responded to it all. They just credited my account (with psuedo-credit it seems because they still collect money regardless).
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the cell number the last debit that went through was on the 31-12-2015.The credited amount of R -212.10 was still not reflecting when the debit went through hence you were charged. Please be advised that the credited amount is reflecting and is available on your account. This credit was for Data that was not provisioned on the account.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the cell number the last debit that went through was on the 31-12-2015.The credited amount of R -212.10 was still not reflecting when the debit went through hence you were charged. Please be advised that the credited amount is reflecting and is available on your account. This credit was for Data that was not provisioned on the account.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards,
Zukiswa
REQ:***