1 reviews | Active since Sept 2009
Incorrect Billing
I have been on the phone with MTN since the 15th of December 2015 after receiving a ridiculous billing on data used.I phoned to inform them that I have made an arrangement to receive a sms as soon as my data is depleted.Up until today I have not receive any such sms.The person told me there is no such a facility.I am not sure if MTN know what facilities they offer and what not!After I spoke to Bianca I was promised that they will send me a URL report so I can check this billing as it is impossible for me to have used that data.According to them there was another phone linked to my data.I am not sure why it was only Nov15 that high and no other month.I spoke to Lizel again and was told that the request was logged but the report was not send yet.She assured me that she has requested the report again.Up until today I have received no report.I will not help pay the fines of MTN.If you can't supply the records and prove that it came from my phone I will have no other choice as to take this further.I am really sick and tired to spend most of everyday on the phone asking for information.I seems that you don't have the records then!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
As per your information the URL report has been received. Please take note the information on the URL report has been pulled from the back end network that will reflect that the sim card has been used on the network in the time frame of the extra internet charges. The usage limit for R300.00 has only been set up after the account has been billed for the extra charges. The system will then allow the client to make extra calls and internet usage for R300.00 after this has been utilized the client need to load airtime and data.
The client can call the business solutions help desk on 1555 to check if all the back ends on the internet has been closed properly. The payment arrangement is active on the account, please be advised that the current invoices need to be paid with the arrangement.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
As per your information the URL report has been received. Please take note the information on the URL report has been pulled from the back end network that will reflect that the sim card has been used on the network in the time frame of the extra internet charges. The usage limit for R300.00 has only been set up after the account has been billed for the extra charges. The system will then allow the client to make extra calls and internet usage for R300.00 after this has been utilized the client need to load airtime and data.
The client can call the business solutions help desk on 1555 to check if all the back ends on the internet has been closed properly. The payment arrangement is active on the account, please be advised that the current invoices need to be paid with the arrangement.
Kind Regards,
Alice van der Merwe
***
Best regards,