CJVR
Calvin-Lee Janse Van Rensburg
1 reviews | Active since Jul 2012
04 Jan 2016, 15:14
INCORRECT BILLING
I have had two contracts of which they were due for upgrades in Dec 2015, I decided to upgrade the one and dis-continue the other. I was advised I can only cancel the one on or after 15 December 2015, which I did and was given a reference number of the contract which was cancelled (***) to my surprise I received a message this morning stating my account is 60 days behind with almost R1000.00 this is not possible as payment has been made on a monthly basis of which all the deposit slips are available. If no payment has been made for 60 days how come my service has not been suspended as MTN has now threatened to do so. I want my one contract to be cancelled and all \outstanding balances to be sc*****"as I have been paying my account!!! I expect feedback in regards to this matter urgently!!!!!! """
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Jan 2016, 14:40Hello Spencer@10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the reason the line was not discontinued is due to the short payment done on the 20th November. Funds for the short payment and for the invoice finalised on the 10th of December needs be settled in order for the request to be processed. Once payment is done you may contact our cancellation department via the 808 customer care.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the reason the line was not discontinued is due to the short payment done on the 20th November. Funds for the short payment and for the invoice finalised on the 10th of December needs be settled in order for the request to be processed. Once payment is done you may contact our cancellation department via the 808 customer care.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2016, 14:40
Official
Hello Spencer@10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the reason the line was not discontinued is due to the short payment done on the 20th November. Funds for the short payment and for the invoice finalised on the 10th of December needs be settled in order for the request to be processed. Once payment is done you may contact our cancellation department via the 808 customer care.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the reason the line was not discontinued is due to the short payment done on the 20th November. Funds for the short payment and for the invoice finalised on the 10th of December needs be settled in order for the request to be processed. Once payment is done you may contact our cancellation department via the 808 customer care.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,