1 reviews | Active since Dec 2014
Incorrect billing
I would like to register this complaint as i feel utterly dissapointed in the way MTN is treating me as a customer. Every month towards the end of the month while browsing the internet i get a splash screen from MTN that sais my airtym has expired and for an hour or 2 i am unable to access the internet, when in fact i check my data and i have sufficient data available. This happened again this morning at around 6 while i was on the internet for work purposes and was unable to complete my tasks. This is unacceptable and ****************. It seems to me MTN is trying to trick people into buying more airtym and data toward the end of the month. Immoral and pathetic! Please contact me by the end of the day as i would like assistance cancelling this contract as i will be taking this matter further.
Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused as a result of this.
Should you get the error message again that says you have insufficient airtime/data and when you check it's there in the phone , kindly close the internet sessions and reboot and try again to connect, that normally happens due to network problem.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused as a result of this.
Should you get the error message again that says you have insufficient airtime/data and when you check it's there in the phone , kindly close the internet sessions and reboot and try again to connect, that normally happens due to network problem.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,