PD
Portia D
1 reviews | Active since Mar 2015
15 Dec 2015, 16:27
Incorrect billing
On 22& 25 September 2015 I received an sms that my account is overdue with R855.50 (my normal fixed installment) including my installment because my date is 20th, which i had paid. 23 October 2015 another sms that i must pay R2001.81 to avoid suspension 27 October 2015 another sms of my account overdue with R3340.66 (09:08)and when I called the call center (12:49)Collen Smith confirmed that I am in fact owing R3946.16 which she said it started sometime in May for my data and I know that I have NEVER exceeded my data usage in fact it gets rolled over to the next month. I have BEEN asking for my statement to see where I exceeded my data usage since i can open them since they started using the OTP system and only got a summary statement for the month of November showing opening balance R3946.16 and closing R3701.66 and I have paid R850.00. Both my cellphone number and my data number has been suspended since 27 October and no one can proof where I exceeded and why their billing is so wrong since their strike. I spoke to Valencia 06 October 2015, Katlego Mooki 24 October to log a complaint and nothing i still been done. I'm even considering going the legal route because this is nonsen
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MTN South Africa's replyOfficial
18 Dec 2015, 12:24Hello PoshD,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were incorrectly charged. Credit will reflect within 48 working hours on your MTN Account.
You will need to pay the difference in order to catch up with your payments. We also have reactivated your lines as there was still a Billing query pending.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were incorrectly charged. Credit will reflect within 48 working hours on your MTN Account.
You will need to pay the difference in order to catch up with your payments. We also have reactivated your lines as there was still a Billing query pending.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply18 Dec 2015, 12:24
Official
Hello PoshD,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were incorrectly charged. Credit will reflect within 48 working hours on your MTN Account.
You will need to pay the difference in order to catch up with your payments. We also have reactivated your lines as there was still a Billing query pending.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were incorrectly charged. Credit will reflect within 48 working hours on your MTN Account.
You will need to pay the difference in order to catch up with your payments. We also have reactivated your lines as there was still a Billing query pending.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,