GM
Gugulethu M
1 reviews | Active since Feb 2015
10 Dec 2015, 12:00
Incorrect Billing
On 10 November I wrote a complaint and MTN responded saying that they are attending to my query. It is a month since MTN promised to attend to my query and I haven't received any response from MTN. The query and MTN response:<br> <br> Ref# *** and ***<br> <br> I opened two accounts with MTN Nicolway in April and requested that this account be soft locked once it reaches R150.00 each. I was advised that for both, I will only have to pay R1000, since it is soft locked and I will not be incurring costs for call because I will have to buy airtime, My account was blocked in September because I owed about R4000 each. I phone MTN to get clarity. I haven't received anything from MTN until today. What I don't understand is, the phone was soft locked at R150 and I had to but airtime all the time, then why is the bill so high. <br> Add a new Mtn Report Inappropriate report? Back <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 14:06:58 | Thu 12 Nov 15 <br> Hello GugzMnisi,<br> <br> Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you. *** and ***<br> <br>
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MTN South Africa's replyOfficial
11 Dec 2015, 10:51Hello GugzMnisi,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now perused the account and we see that a request was logged with our Corporate Billing Department and the request was closed with comments stating that the charges are valid as there was never usage limits set on the account.
We've now escalated the matter to the Regional Manager for the store and requested that they involve the management team at store level as the breakdown happened at store level.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now perused the account and we see that a request was logged with our Corporate Billing Department and the request was closed with comments stating that the charges are valid as there was never usage limits set on the account.
We've now escalated the matter to the Regional Manager for the store and requested that they involve the management team at store level as the breakdown happened at store level.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Dec 2015, 10:51
Official
Hello GugzMnisi,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now perused the account and we see that a request was logged with our Corporate Billing Department and the request was closed with comments stating that the charges are valid as there was never usage limits set on the account.
We've now escalated the matter to the Regional Manager for the store and requested that they involve the management team at store level as the breakdown happened at store level.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now perused the account and we see that a request was logged with our Corporate Billing Department and the request was closed with comments stating that the charges are valid as there was never usage limits set on the account.
We've now escalated the matter to the Regional Manager for the store and requested that they involve the management team at store level as the breakdown happened at store level.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,