PM
Priscillia M
1 reviews | Active since Aug 2015
18 Nov 2015, 15:12
INCORRECT BILLING
Here are the details requested:<br> - MTN account no. ***9<br> - MTN cellphone no. ***<br> <br> <br> in relation to the details above, and as follow up to my many emails to MTN, I still received a call from the legal company - Norman Bisset - requesting payment on the account which MTN stated was supposedly closed and the issue resolved.<br> <br> I would like to request that MTN sends me a letter confirming that they made a mistake and that I owe nothing and that my name has been removed from ITC. This is the last straw and I am starting to lose my patience.<br> <br> I can be contacted on ***. My email address: [Email Removed]<br> <br>
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Replies (1)MTN South Africa's replyOfficial
19 Nov 2015, 09:59Hello tillamuzadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter has been escalated to our legal department and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter has been escalated to our legal department and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply19 Nov 2015, 09:59
Official
Hello tillamuzadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter has been escalated to our legal department and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter has been escalated to our legal department and is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
