1 reviews | Active since Dec 2010
Incorrect Billing
My contract expired with MTN in August 2015 but MTN kept on charging me for the same rate even after the contract has expired, immediately after the contract expires-the handset charge should fall away After trying so hard to get the matter resolved with with call center agents who kept on giving me different answers i cancelled both the debit order and the contract. Now you sending me SMS threats on daily basis requesting the debit order returned last month. if the contract has expired I owe you nothing but the airtime used of which you where more than compensated for. We don't owe each other anything from the way I see it. Can this matter be looked at so you can refrain from harassing me with SMS threats?
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that a billing request that was logged (REQ:***). The billing request was logged for the promo service and a total credit amount of R498.00 including VAT was allocated to the account on the 29th of October 2015.
There is a remaining balance of R403.80 is payable by yourself for the remaining subscription costs before the migration to prepaid was done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that a billing request that was logged (REQ:***). The billing request was logged for the promo service and a total credit amount of R498.00 including VAT was allocated to the account on the 29th of October 2015.
There is a remaining balance of R403.80 is payable by yourself for the remaining subscription costs before the migration to prepaid was done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,