1 reviews | Active since Nov 2013
Incorrect Billing
Good day <br> <br> Please assist with my account .<br> I have a prepaid sim and usually load 1GB a month for R160 and get 1 GB Free.<br> So in actuality I would have 2 GB which would last me an entire month .<br> I loaded this on Tuesday the 03/11/2015 and today morning I received an sms stating that my data is finished .<br> My Balance reflects that I have only 1 MB of data which is impossible because I do know how to manage my data .<br> Further to this I tried calling 173 and got a message ( voice prompt ) stating that I have used up my free calls to 173 fir the month , but this is the first time since I don't know when I made a call to 173 . Since when does a customer have a limit on calling the call centre ?<br> I need urgent feedback .<br> <br> Best Regards<br> Shannon Paul
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the last amount of data that was loaded was the 1GB on 2015-10-13. On the 3rd it's only the R180 that was loaded and it was not converted to data bundles, internet connection was then billed from the airtime.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the last amount of data that was loaded was the 1GB on 2015-10-13. On the 3rd it's only the R180 that was loaded and it was not converted to data bundles, internet connection was then billed from the airtime.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,