MM
Millicent M

1 reviews | Active since Apr 2012

04 Nov 2015, 11:24

INCORRECT BILLING

Good day <br> <br> I would like to inquire on my account as i have picked up a discrepency on my statements that are billed to me , <br> <br> The following line subcriptions :*** is R379 And both *** and *** are R79. <br> Yet each month i am being billed diffent amounts please correct and credit back all funds that are in a credit balance into my FNB bank account by tomorrow and not be credited to my cell phone account as this has just shown incompetence and is deemed as an excuse to never credit the comsumer thier funds back , should this matter not be resolved i will lodge a Hello Peter complaint as further more one of the reasons i cancelled my debit order was due to being chareged incorrect amounts not once but twice this has happened , thirdly i should not have a Credit limit of R3728.00 . please refer to call ref *** & *** , *** , *** , *** , ***<br> I have spoke to Morgan K**** , Tumi Maisa , still waiting on Randel Daniels to call me back till today......Yet the only thing i get is numerous call references that really don't amount to anything in my life yet constent problems that re-occur in future <br> In addition to this please

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Nov 2015, 19:26
Official
Hello MillicentMotlhak,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike

Best regards,