CH
Colleen H
1 reviews | Active since Oct 2015
26 Oct 2015, 10:40
Incorrect Billing
I have logged two calls *** & *** ~ this has been going on since 14th Oct. was supposed to be resolved in 5 days.... I guess not. I have been billed on both my accounts *** & *** incorrectly since MTN took over from Nashua Mobile.<br> I am paying two contracts on each phone, and not receiving any discounts.<br> I called today again and was informed my query had not been attended to ~ come the end of the month and I MUST pay whether the account is correct or not. <br> can I please have someone contact me with regards to this. I don't think loyal customers should be treated this way. I can be contacted on ***
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MTN South Africa's replyOfficial
02 Nov 2015, 13:01Hello Cherbst@g,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The technical department has finalized the request and corrected the package for line *** for the discounts not received. We have sent the request to billing department to assist with the credits for the discounts not received. REQ:*** this will take +-10 working days to be resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The technical department has finalized the request and corrected the package for line *** for the discounts not received. We have sent the request to billing department to assist with the credits for the discounts not received. REQ:*** this will take +-10 working days to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply02 Nov 2015, 13:01
Official
Hello Cherbst@g,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The technical department has finalized the request and corrected the package for line *** for the discounts not received. We have sent the request to billing department to assist with the credits for the discounts not received. REQ:*** this will take +-10 working days to be resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The technical department has finalized the request and corrected the package for line *** for the discounts not received. We have sent the request to billing department to assist with the credits for the discounts not received. REQ:*** this will take +-10 working days to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,