1 reviews | Active since May 2013
incorrect billing
In May I overpaid my account I paid R1020.00 instead of R552.99 and coincidentally MTN duplicated that very payment and they debited my account in July with an amount of R996.96 which put on my statement in 60days overdue. I called MTN for an explanation because I refused to pay my account until this was resolved and after calling several times customer care emailed me an open item report from 20.11.13to 25.9.15. I emailed back my recon and explained that I had over paid one of my contact ended April that meant that my payment for May was going to be R479 less but I went on to pay my usual monthly payment thus the over payment. My other contact ended in July and my monthly payment was now R63.99 and when my statement came with an overdue 60days R996.96 and current R63.99 totalling R1124.94.No one rep**** me at MTN. MTN still wont clarify this billing but went on to suspend my outgoing services . I refuse to pay fabricated amounts just cause someone in the accounts department can not do accounts .
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that you were previously paying for your account via debit debit and the payment were being debited a month in arrears. The last debit order received was on 2015-03-02 for the invoice dated 2015-01-20. The total credit passed amounted to R 190.01 plus the total cash payment of R 1865.37 received on 2015-04-10 and 2015-05-06, covered the balance due for the invoice dated 2015-02-20 and 2015-03-20. The payment of R 1020.00 was for the invoice dated 2015-04-20 which amounted to R 1016.99.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that you were previously paying for your account via debit debit and the payment were being debited a month in arrears. The last debit order received was on 2015-03-02 for the invoice dated 2015-01-20. The total credit passed amounted to R 190.01 plus the total cash payment of R 1865.37 received on 2015-04-10 and 2015-05-06, covered the balance due for the invoice dated 2015-02-20 and 2015-03-20. The payment of R 1020.00 was for the invoice dated 2015-04-20 which amounted to R 1016.99.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,