1 reviews | Active since Oct 2015
incorrect billing
App**** for cheaper contract on 22/05. Was told that it would be activated over weekend. App**** for R 369 contract and additional R 160 to be paid for 1gb and get 1 gb free. Middle August still getting bills over R2000 and when I investigated, my new contract was never activated at the shop. I then started getting my data but still no news on data for June and July and also no news about the billing. I got sms on 17/09 to say that I owe R 4800 and on 22/09 got sms to pay R 6700.00. Nothing is done about my call and requests for this to be sorted. I also did not get a copy of my contract and spoke to Edwin in September that he promised to come back to me regarding billing and contract. Still waititng for him to phone me back and tried few time to phone him, but he is never available.
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
Please note that we have processed a credit note for Data charges and difference in monthly subscription fee for failed migration, invoices: 20/06/2015 and 20/07/2015.
We trust that you find the above in order.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
Please note that we have processed a credit note for Data charges and difference in monthly subscription fee for failed migration, invoices: 20/06/2015 and 20/07/2015.
We trust that you find the above in order.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,