LM
Lesedi M
1 reviews | Active since Mar 2012
01 Oct 2015, 13:12
Incorrect billing
Every month since I upgraded in July, I call in into MTN every month to cap my account. This morning R4 300 was deducted from my bank account, and MTN was supposed to debit about R800. I have a Top Up and a closed line, but every month I'm told told I need to cap my line, which I do every month. It is draining calling in every month and getting different stories from agents.
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Replies (1)
MTN South Africa's replyOfficial
02 Oct 2015, 14:01Hello Lesedi101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill for R4383.73 was for the two invoices that closed on 20/08/2015.
The 083 number's invoice was R3882.22
The 078 number's invoice was R501.51
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill for R4383.73 was for the two invoices that closed on 20/08/2015.
The 083 number's invoice was R3882.22
The 078 number's invoice was R501.51
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Oct 2015, 14:01
Official
Hello Lesedi101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill for R4383.73 was for the two invoices that closed on 20/08/2015.
The 083 number's invoice was R3882.22
The 078 number's invoice was R501.51
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The bill for R4383.73 was for the two invoices that closed on 20/08/2015.
The 083 number's invoice was R3882.22
The 078 number's invoice was R501.51
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***