PN
Pfuluwani N
1 reviews | Active since Mar 2012
28 Sept 2015, 08:33
Incorrect Billing
I recently ported my number from Vodacom to MTN and took an iPhone 5s package for R399. For the past two months I have only been charged for data and minutes only and I have not been charged for the device. I called MTN to inform them and nothing is being done. At the end of the day they will realise that they have not been charging me and will want to take all that money at once. Can this be resolved immediately. The reference number for the call I made to inform MTN is ***.
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MTN South Africa's replyOfficial
28 Sept 2015, 11:08Hello Pfulu2000,
We do apologize for the inconvenience caused.
We have now perused your account and see that your promo service fee has now been activated (REQ:***). You will see the charges on your invoices going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the inconvenience caused.
We have now perused your account and see that your promo service fee has now been activated (REQ:***). You will see the charges on your invoices going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 Sept 2015, 11:08
Official
Hello Pfulu2000,
We do apologize for the inconvenience caused.
We have now perused your account and see that your promo service fee has now been activated (REQ:***). You will see the charges on your invoices going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the inconvenience caused.
We have now perused your account and see that your promo service fee has now been activated (REQ:***). You will see the charges on your invoices going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,