JO
Jacqueline O
1 reviews | Active since May 2010
08 Sept 2015, 16:20
Incorrect Billing
I signed a 2 year contract for a cell phone in February for a fixed amount for 2 years. In May MTN increased their tariffs which should make no difference to me but they increased my monthly rental and when queried told me that their tariffs had increased. This is ******* but they will not correct it and every month bill me for the wrong amount. I have complained to the Ombudsman but apart from a phone call half an hour after I lodged my complaint I've heard nothing further in the last month
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 10:03Hello Jackieo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that both new and existing contract subscribers have been impacted by the new pricing. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that both new and existing contract subscribers have been impacted by the new pricing. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply09 Sept 2015, 10:03
Official
Hello Jackieo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that both new and existing contract subscribers have been impacted by the new pricing. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that both new and existing contract subscribers have been impacted by the new pricing. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,