wV
wikus V
1 reviews | Active since Oct 2013
01 Sept 2015, 07:47
Incorrect billing
WARNING, STRONG LANGUAGE TO FOLLOW...what the **** is going on with my account. It is usually in the region of R800pm. Now today, R3763.49 went off my account!!!!! How could i have run up a bill of R1512.38 for 1 line when i do not even use up all my minutes, and use Afrihost APN? And, R2251.11 on my tablet?<br> <br> My next invoice dated 26/08/2015 is for another R3887.71!!!!!! What the **** is going on? Is it because i inquired last month why i get charged for SMS's when I'm supposed to get 100pm? Or, because I cancelled BIS, my second SIM and all related services to it????<br> <br> I need for this to be sorted out NOW!!
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MTN South Africa's replyOfficial
01 Sept 2015, 15:35Hello MrBear,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record, the BIS has been cancelled.
Regarding the data charges and SMS charged out of bundle, this will be escalated to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record, the BIS has been cancelled.
Regarding the data charges and SMS charged out of bundle, this will be escalated to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply01 Sept 2015, 15:35
Official
Hello MrBear,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record, the BIS has been cancelled.
Regarding the data charges and SMS charged out of bundle, this will be escalated to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record, the BIS has been cancelled.
Regarding the data charges and SMS charged out of bundle, this will be escalated to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,