Incorrect Billing

<p>My name is Tebogo Molefe, so I have an A7 which I took as a contract at MTN last year June, so as per our agreement I was expected to pay 453 every months so that's what was deducted from last year, however this year the 25th of July 2017 I was double debited an amount of 872, I called their Client Care and was assisted by a lady by the name of Nqobile she then told me that there was a problem from their billing department I was charged for discounts which I'm not suppose to be charged for so the problem will be resolved she just needs to log an incident which can take 48 hours to be resolved, so I got an sms saying my incident has been resolved, but no communication as to whether the money will be back from my account or my MTN account. I called again to follow up on the 27th July 2017 and was assisted by Nkosinathi who told me that the matter is still under investigation and now it can take another 72 hours he just needs to send another emergency email, so 72 hours passed no feedback was received from MTN, I then called again on the 1st of August 2017 a consultant by the name of Manelisi told me that he also needs to log another incident because the guy who was assisting the last time didn't send am email so it will take 7 days to get a reply.</p> <p>I'm not happy at all with MTN, it's been almost 2 weeks I only received 2 sms's from This provider saying my matter is under investigation . It's like I'm not taken serious as a client how can I be charged so much but still receive the same bundles, sms's and airtime that I have been receiving for the past 12 months. No communication is provided to me as a clients I have all the incident numbers from 3 different consultants, everytime I called I'm told the last person who assisted Didn't log the incident. I don't know what to do as a client in order to be taken serious, I deserve to know what will be the way forward now. AM I going to get my money back or will it be on my own MTN account and not be debited this month.</p>