1 reviews | Active since Aug 2012
Incorrect billing
<p>i am at a point where i am going to port my account to another network, i am tired of this BS. It does not seem like anyone has a friggin clue *** is going there. Last month my debit order was R4013.55 which included the balance for May for R2310.Now its July and i am debited (R2310) whis is already paid for in last months debit order of R4013.55. I have a July statement showing a balance of R1538 due and which i expected to be debited this month. What ****ery is MTN up to? My previous complaint was also not resolved, someone promised to get back to me and they didn't( pathetic service and lies to customers) MTN better resolve this **** and refund me the difference in amounts. I am not a fool and do not treat me like one.I want the refund within the next 48 working hours, this time i will go to the media and press, i know people and i will expose this nonsense and will report this to the CPA..If i do not pay my account you immediately suspend it, so do my refund immediately as you would suspend. this is the last straw, so MTN sort out your ****</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R4013.55 its combination of invoice dated from the 16/03/2017 up to 16/05/2017 which was debited on the 20/06/2017 and the R2,310.00 is for the invoice dated 16/06/2017 which will be deducted on the 20/07/2017
We have emailed you the open item report to *** for your perusal
regards
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R4013.55 its combination of invoice dated from the 16/03/2017 up to 16/05/2017 which was debited on the 20/06/2017 and the R2,310.00 is for the invoice dated 16/06/2017 which will be deducted on the 20/07/2017
We have emailed you the open item report to *** for your perusal
regards
mike
Best regards,
What a useless response without actually giving me a breakdown of how you got to that amount. Is this how mtn treats it's customers? You don't even have the ball to call me cause all you do is hide behind a PC screen and just type cause ownership is what you guys can't handle. I want a manager to call me personally, i am not going to deal with Junior staff members who resemble a programmed machine to answer the simplest of queries. i will move my account to another service provide, i'm done ka mtn le masepa a service. One of the worst service providers nxa
What a useless response without actually giving me a breakdown of how you got to that amount. Is this how mtn treats it's customers? You don't even have the ball to call me cause all you do is hide behind a PC screen and just type cause ownership is what you guys can't handle. I want a manager to call me personally, i am not going to deal with Junior staff members who resemble a programmed machine to answer the simplest of queries. i will move my account to another service provide, i'm done ka mtn le masepa a service. One of the worst service providers nxa