Incorrect Billing

<p>Incorrect Billing</p> <p> </p> <p>I have been to the Centurion Branch numerous times to sort out my problem with staff being arrogant and not wanting to assist me with my problem.</p> <p>At the end of April to be exact the 28th of April 2017 I went to MTN Centurion and made a payment of R3300.00 this payment was supposed to be for the end of April and then the end of May 2017. So, this payment was supposed to make that I was one month in credit however this was not the case.</p> <p>Last week mtn cut off my line because end of may’s account was not paid which is incorrect because my account is supposed to be in a credit.</p> <p>11/11/2016 Opening Balance 3175.47 11/12/2016 Closing Balance 3168.84 11/12/2016 Opening Balance 3168.84 11/01/2017 Closing Balance 3088.22 11/01/2017 Opening Balance 3088.22 11/02/2017 Closing Balance 3133.51 11/02/2017 Opening Balance 3133.51 11/03/2017 Closing Balance 3178.82 11/03/2017 Opening Balance 3178.82 11/04/2017 Closing Balance 1645.35 11/04/2017 Opening Balance 3300.00 11/05/2017 Closing Balance 1681.02 11/05/2017 Opening Balance 1681.02 11/06/2017 Closing Balance 3416.35</p> <p>So as anyone can see on the opening and closing statements of the last 6 months the closing balance at the end of one month is the opening balance of the next month. But then when it comes to the opening balance on 11/04/2017 the opening balance is double that of the closing balance as at 11/04/2017. The month that I pay my account so that it is in credit then there is a huge problem suddenly. I Know for a fact that my account was a month in credit and MTN just won’t cooperate to fix the error. MTN will NEVER let your account be in arrears for 2 months in a row so this is complete nonsense. From the above one can clearly see MTN made a mistake and just won’t rectify it. If this account is not sorted out within the next 2 days I will take MTN to the telecommunications ombudsman as I know my account was in a credit and MTN just won’t rectify or assist me in any way possible. I have been a client with MTN for more than 15 years and this is the first time experience such unhelpful and terrible staff members. After this episode, I will never recommend MTN to anyone again.</p>