1 reviews | Active since Aug 2016
incorrect BIlling
<p>MTN has billed me incorrectly, i written a review and i was told they gonna contact me but no one has. i need my refund asap.The incorrect billing is for ********** 106 R89 a month but they billed me R444 in total including my R99 contract.</p> <p> </p> <p>i need this matter sorted asap, and mtn to contact me on ********** 677 and **********
Thank you for your post.
We apologize for any inconvenience incurred.
Note that MTN did not biled you R444.63 for the invoice this is the account balance for the 2 lines the billing for cell *** for March was was for R345.62.
Kindly be advised that the credit for R149.00 has been added to the account on the 24-4-2017. This credit was used against the account balance already.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Note that MTN did not biled you R444.63 for the invoice this is the account balance for the 2 lines the billing for cell *** for March was was for R345.62.
Kindly be advised that the credit for R149.00 has been added to the account on the 24-4-2017. This credit was used against the account balance already.
Kind Regards,
Alice van der Merwe
Best regards,
The credit for R149.00 is for the discount not received.
Note that the invoice for March invoice billing for R345.62 is correct, the only credit due here was for the discount not allocated and the credit was passed.
PRORATE Charge:
On invoice date 2017-04-13 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-03-20 until the close of that invoice date 13-4-2017 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
Your April invoice invoice balance is correct R89.00.
Regards,
Alice
,
Best regards,
The credit for R149.00 is for the discount not received.
Note that the invoice for March invoice billing for R345.62 is correct, the only credit due here was for the discount not allocated and the credit was passed.
PRORATE Charge:
On invoice date 2017-04-13 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-03-20 until the close of that invoice date 13-4-2017 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
Your April invoice invoice balance is correct R89.00.
Regards,
Alice
,
Best regards,
Yes i know about the pro rata, i see im paying R189 this month, and i dont se ny credit of R50 discount on in from the R345.
please breakdown the R345, as i dont see the discount credit.
kindly send me my statement asap
Yes i know about the pro rata, i see im paying R189 this month, and i dont se ny credit of R50 discount on in from the R345.
please breakdown the R345, as i dont see the discount credit.
kindly send me my statement asap