1 reviews | Active since Aug 2015
incorrect billing
<p>Ive had two 3g contract with autopage for many years, every since MTN took over i have had endless problems with the billing. Every time you phone you wait on the line for ever just to be passed from person to person. I have now had R12000 taken off my account for a 2gig 3g data stick - i disputed this in december and was told they will look into it. I have tried to contact them via phone and e mail but the lines just ring and the e mail returns. </p> <p>Firstly the 3g that they have billed R12000 is for my 65 year old mother who maybe gets 10 e mails a week and logs onto banking about 3 times a week.</p> <p>secondly its supposed to be a 2gig data stick not unlimited . I cannot understand how they get to R12000. For years I have paid the same amount over and over again and now they just seem to bill whatever they like and expect you to pay.</p> <p> </p> <p> </p>
Thank you for your post.
We apologize for any inconvenience incurred.
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We have picked up that the account was on a open 2GB contract, we have sent to you the itemized billing report for the period from 16-11-2016 to 16-12-2016, the report reflected that the sim card was used further after the 2GB allocated was used up. the charges are valid for the usage.
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The cell number above was allocated with 2GB the contract was on open package and the account was billed for extra data usage after the 2GB was depleted.
Please contact the 808 call center and request to speak to the credit management department for payment arrangement.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
***
We have picked up that the account was on a open 2GB contract, we have sent to you the itemized billing report for the period from 16-11-2016 to 16-12-2016, the report reflected that the sim card was used further after the 2GB allocated was used up. the charges are valid for the usage.
***
The cell number above was allocated with 2GB the contract was on open package and the account was billed for extra data usage after the 2GB was depleted.
Please contact the 808 call center and request to speak to the credit management department for payment arrangement.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Good Day
I am still attling withh this account. I did recieve the billing but its incorrect. I have had this contract for over 4 years and never had an issue with it. Since the day MTN took over from autopage we have been billed crazy. I cannot comprehend that you billed me R12 000 on a R89 contract. I have contacted you on numerous occasions and get no feedback. I have contacted customer care and they asked me for information and again no feedback. Every month you take oR12 000 off my account which I have to get reverse so I can live. This has been going on since december. I disputed this in december already and I just get ignoredI have requested that the account be frozen and you do not debit me until it has been sorted but this is just ignored. Please can this account be rectified so I can pay for the last month R89. Please send me my accounts and contracts since tis contract started as you will see that this is an error.
Good Day
I am still attling withh this account. I did recieve the billing but its incorrect. I have had this contract for over 4 years and never had an issue with it. Since the day MTN took over from autopage we have been billed crazy. I cannot comprehend that you billed me R12 000 on a R89 contract. I have contacted you on numerous occasions and get no feedback. I have contacted customer care and they asked me for information and again no feedback. Every month you take oR12 000 off my account which I have to get reverse so I can live. This has been going on since december. I disputed this in december already and I just get ignoredI have requested that the account be frozen and you do not debit me until it has been sorted but this is just ignored. Please can this account be rectified so I can pay for the last month R89. Please send me my accounts and contracts since tis contract started as you will see that this is an error.