Incorrect billing
<p>Am on a contract Am paying R346 every month but for Dec was debited R446 and Jan R586. I called the call center I spoke to one of the consultant who was not willing to help n gave me stupid reasons she told is because of my debit order date little did she know that I went to mtn store and they advised me some bundles what what is activated which am not aware and i don't buy bundles via ur website I log in to my fnb internet banking.so am asking for my refund and i don't want debit order again because you do as you please I will pay into ur account.</p>
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MTN South Africa's replyOfficial
07 Feb 2017, 16:51Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that we have investigated the system and pick up that you have received the data bundles, this bundles has been used. There is no refund due.
Please note that during your purchase you selected the recurring option and this is the reason you were charged to your account, please be advised that charges are valid as this service was initiated via the self-help service.
The self help data service has been removed from the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 16:51
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that we have investigated the system and pick up that you have received the data bundles, this bundles has been used. There is no refund due.
Please note that during your purchase you selected the recurring option and this is the reason you were charged to your account, please be advised that charges are valid as this service was initiated via the self-help service.
The self help data service has been removed from the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,