Incorrect billing

<p>I report this for the second time. Nompumelelo discontinued assistant me halfway.....:</p> <p> </p> <p>I went to Mtn to buy a Samsung S6 EDGE 64G. The advert was R469x 24 month on mychoice 100. </p> <p>I asked the person assisting me to buy if R469 is exactly what I will pay per month, they said yes. So I signed the contract without reading since this sounds straightforward. </p> <p> </p> <p>This was in May 2016. </p> <p>I have been billed a subscription fee of R600 (R525 exl VAT) per month for the past 3 month. </p> <p>I went to MTN store to fix this and also called the call center. </p> <p>I am given the same vague response that I took an expensive phone so the bill is split or something like that.</p> <p>I don't get how Im told that since the advert is R469 and I asked and was told I will pay R469.</p> <p> </p> <p>I feel like I have been fooled since I would have not bought the phone of I knew I am pay R600 per month. </p> <p>I went to another random Mtn store to ask how much I would pay exactly if I bought this phone. They say R469. This is confusing. </p> <p> </p> <p>Share<br />Follow<br />Like</p> <p>Request Help<br />Supercharge<br />Convert<br />Official business reply:<br />Sep 8, 2016<br />3 weeks ago<br />Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes</p> <p>Please be advised as per our telephone conversation once we receive the copy of contract the matter will be escalated to the billing division for a resolution.</p> <p>Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.</p> <p>Regards</p> <p>Nompumelelo</p> <p>REQ: ********** <br /> <br />lubabalo-mapipa rep****:<br />Sep 23, 2016<br />1 week ago<br />Hi Nompumelelo.</p> <p> </p> <p>I am still waiting for a response from your side. </p> <p> </p> <p>The last time we spoke I explained that the contract was advertised at R469PM. </p> <p> </p> <p>I look forward to hearing from you. </p> <p> </p> <p>Regards<br /> <br /><br /></p> <p> </p>