Incorrect billing
<p>I upgraded in May , it is now end August and after five calls and reference numbers, my query is still not resolved.</p> <p> </p> <p>My contract should be R419pm, have been charged R659pm, no one seems to know how to read a contract and use a calculator. Keeps getting escalated to somenone else, every time I phone i have to repeat the whole story over and over. Can no one phone me back for once , hopefully with an answer!!!!</p> <p> </p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,