1 reviews | Active since Sept 2011
Incorrect billing
<p>I have been a client for 18 yrs, I upgraded my contract recently, again with MTN yet I lost ALL my accumulated minutes and sms's. I believe this is ******* as i have already paid for these.</p> <p> </p> <p>Secondly i have now had my account debited for services on my old contract as well as my new contract, I call and call yet no one sorts out my problem. You can also NEVER speak to a manager as they are always in meetings. Shocking service.</p> <p> </p>
Sorry but i upgraded on the 29th June and was never notified by anyone that i would lose all my minutes if i chose to upgrade, please prove where this was sent to me? Again as per the consumer act i have paid for these minutes in advance and therefore should have the benifit of using those minutes.
i am not going to another servicde provider and am staying with MTN
Sorry but i upgraded on the 29th June and was never notified by anyone that i would lose all my minutes if i chose to upgrade, please prove where this was sent to me? Again as per the consumer act i have paid for these minutes in advance and therefore should have the benifit of using those minutes.
i am not going to another servicde provider and am staying with MTN
So even after all the promises to sort out the account, i have again been incorrectly billed. MTN do not care for their customers at all, after 18 years this is the service we get, shocking.
And to make matters worse they are now steeling from us, and cannot be bothered to answer the question as to how they can cancell my minutes that i have paid for?
So even after all the promises to sort out the account, i have again been incorrectly billed. MTN do not care for their customers at all, after 18 years this is the service we get, shocking.
And to make matters worse they are now steeling from us, and cannot be bothered to answer the question as to how they can cancell my minutes that i have paid for?
So we are another 10 days later and still no one at MTN has bothered to reply to me or credit me for the incorrect billing, shocking service continues.
So we are another 10 days later and still no one at MTN has bothered to reply to me or credit me for the incorrect billing, shocking service continues.