1 reviews | Active since Feb 2013
Incorrect Billing
<p>Hi, I've been querying my billing for more than 6 months to no resolve. I've been liaising with Rorisang Matona who has been very helpful and escalating this matter for me. Unfortunately she is not receiving the same service from her internal departments at MTN. I've logged a complaint directly with MTN (no feedback received) and requests been logged [REQ: ********** & REQ: ********** ] with no feedback nor updates. I've already engaged with another service provider to port my number once my contract is due! Please can someone assist urgently in resolving this matter!</p>
Good day Nolan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Nolan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,