CZ
CHRISTOPHER Z
1 reviews | Active since May 2014
12 Aug 2015, 15:56
Incorrect billing
im not getting any help from MTN, ive called their offices and emailed them on several occasions.<br> my debit order amount has increased without any notification from MTN, i cannot afford to pay my account due to the unexpected increase in my debit order ammount, i was advised by the consultant when opening my account that i will be paying a fixed ammount until the end of my contact, i havent skipped any payments to date, please assist
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 11:21Hello christopherz,
Thank you for you post.
Our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs. The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. -
See more at: http://goo.gl/qz3i8F
Warm regards,
Willem
REQ:***
Thank you for you post.
Our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs. The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. -
See more at: http://goo.gl/qz3i8F
Warm regards,
Willem
REQ:***
MTN South Africa's reply28 Aug 2015, 11:21
Official
Hello christopherz,
Thank you for you post.
Our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs. The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. -
See more at: http://goo.gl/qz3i8F
Warm regards,
Willem
REQ:***
Thank you for you post.
Our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs. The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. -
See more at: http://goo.gl/qz3i8F
Warm regards,
Willem
REQ:***