mD
mpho D
1 reviews | Active since Oct 2011
02 Aug 2015, 19:53
INCORRECT BILLING
i AM REALLY FED-UP WITH MTN AND THEIR PATHETIC SERVICE I HAVE UPGRADED MY SIM CARD TO MY MEG 100 2GB WHICH I WILL BE PAYING R148.00 PER MONTH NOT ONCE HAVE I EVER EXCEEDED THE BUNDLE THEY EVEN CARRIED OVER TO THE FOLLOWING MONTH.i CALLED MTN AND THE WAS NO ANSWER OR ANY HELP LAST MONTH MY INTERNET WAS DISCONNECTED IO CALLED THE CALLCENTER AND WAS TOLD THAT I HAVE A CREDIT LIMIT OFF R300 AND HAVE EXCEEDED THAT AMOUNT SO WHAT ARE BUNDLES THE FOR IF I STILL HAVE MORE THAN 1GB BUT CANT USE THEM.i AM REALLY GATVOL AND WILL LOVE TO PATHWAYS WITH MTN.LAST MONTH THEY DEBITED R1100 I WILL BE REVERSING THE MONEY UNTIL THEY SORT IT OUT AND CORRECTLY BILL ME.
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 13:01Hello mdikobe@,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place, is as per the request from the NCA (National Credit Act). Your number has since been reinstated.
Please be advised that the debit order that was submitted for R1152.54 was for 2 invoices. The debit order that was submitted on 2015-06-25 for R715.20 was reversed. A billing query has logged requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place, is as per the request from the NCA (National Credit Act). Your number has since been reinstated.
Please be advised that the debit order that was submitted for R1152.54 was for 2 invoices. The debit order that was submitted on 2015-06-25 for R715.20 was reversed. A billing query has logged requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply14 Aug 2015, 13:01
Official
Hello mdikobe@,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place, is as per the request from the NCA (National Credit Act). Your number has since been reinstated.
Please be advised that the debit order that was submitted for R1152.54 was for 2 invoices. The debit order that was submitted on 2015-06-25 for R715.20 was reversed. A billing query has logged requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place, is as per the request from the NCA (National Credit Act). Your number has since been reinstated.
Please be advised that the debit order that was submitted for R1152.54 was for 2 invoices. The debit order that was submitted on 2015-06-25 for R715.20 was reversed. A billing query has logged requesting for the data charges to be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,