AB
Aruna B
1 reviews | Active since Aug 2011
16 Jul 2015, 20:49
Incorrect billing
Dear Sir / Madam<br> I took out an R849 a month contact with MTN. This contract includes 350 free minutes, 500MB data and 500 free sms. For every month since I have taken out the contract I have not been given the 500 free sms's or the 500MB data. I have been billed for all data usage and for sms usage. If you look at my sms usage I only send max 10 sms's a month which I am charged for and less than 500MB oof data is used and I am charged for that as well. Please can you look into this and credit me since May for the sms and data usage. Further for this month I have not even received by 500MB data or sms's
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MTN South Africa's replyOfficial
03 Aug 2015, 15:16Hello click350,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with an amount of R950.51 on cell number (***) for invoice/s dated (13.05.2015 - 13.07.2015). The services have been allocated and should automatically load on your account each month.
Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with an amount of R950.51 on cell number (***) for invoice/s dated (13.05.2015 - 13.07.2015). The services have been allocated and should automatically load on your account each month.
Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 15:16
Official
Hello click350,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with an amount of R950.51 on cell number (***) for invoice/s dated (13.05.2015 - 13.07.2015). The services have been allocated and should automatically load on your account each month.
Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was credited with an amount of R950.51 on cell number (***) for invoice/s dated (13.05.2015 - 13.07.2015). The services have been allocated and should automatically load on your account each month.
Should you require any further assistance, feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,