CB
Carel B
1 reviews | Active since Jul 2015
13 Jul 2015, 20:16
Incorrect Billing
I requested a sim swap as the new phone used a mini sim-card & the old phone used normal size sim-card. My old sim-card was deactivated & new sim-card was also not working. Spoke to MTN & they stated that the new sim-card will be activated in 24 - 48 Hours. This was on the 24th June 2015 & till today the new sim-card & old sim-card is still not working. What can I do to get this resolved before I turn to the legal department as my number is my income?
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MTN South Africa's replyOfficial
31 Jul 2015, 08:49Hello Carel5508,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now contacted our Prepaid Department and they confirmed the number provided is not active on our network.
Kindly can we request that you send us e-mail to *** and include the prepaid cell-phone number in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now contacted our Prepaid Department and they confirmed the number provided is not active on our network.
Kindly can we request that you send us e-mail to *** and include the prepaid cell-phone number in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 08:49
Official
Hello Carel5508,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now contacted our Prepaid Department and they confirmed the number provided is not active on our network.
Kindly can we request that you send us e-mail to *** and include the prepaid cell-phone number in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now contacted our Prepaid Department and they confirmed the number provided is not active on our network.
Kindly can we request that you send us e-mail to *** and include the prepaid cell-phone number in question.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,