VG
Vernon G
1 reviews | Active since Jul 2015
13 Jul 2015, 15:47
Incorrect Billing
My MTN cellular contract bill had all of a sudden spiked since April/May 2015. I did not change my behaviour in relation to calls/data usage or sms. I have tried for the last 3 months to make contact with MTN to no avail. They are very quick to debit my account every month but are not available when I have queries on my account.
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MTN South Africa's replyOfficial
27 Jul 2015, 14:06Hello Vernon_Govender,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that you are on MTN Choice 100 package and has 300Mb of data provisioned. When the 300Mb has been depleted you are charged an out of bundle rate on the extra data used. The data prices have also increased.
The query has been logged with the Billing department to investigate the data charges and usage. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that you are on MTN Choice 100 package and has 300Mb of data provisioned. When the 300Mb has been depleted you are charged an out of bundle rate on the extra data used. The data prices have also increased.
The query has been logged with the Billing department to investigate the data charges and usage. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 14:06
Official
Hello Vernon_Govender,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that you are on MTN Choice 100 package and has 300Mb of data provisioned. When the 300Mb has been depleted you are charged an out of bundle rate on the extra data used. The data prices have also increased.
The query has been logged with the Billing department to investigate the data charges and usage. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that you are on MTN Choice 100 package and has 300Mb of data provisioned. When the 300Mb has been depleted you are charged an out of bundle rate on the extra data used. The data prices have also increased.
The query has been logged with the Billing department to investigate the data charges and usage. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,