CN
Celeste N
1 reviews | Active since Jul 2015
08 Jul 2015, 20:39
Incorrect billing
I went to MTN to speak with one of the consultants about my June account. I have been charged an extra R1462,32 for data usage during the month. This is 8GB of extra data. <br> <br> They were unable to give me details of the extra data usage and opened a query. I was told to wait 3 months before they might resolve this query as some of the staff responsible is striking. In the past years being on MTN my account has always been a consistent amount, never once this much. I also buy an extra 2GB of Data every month directly from the bank to use, and never once was this amount of data not enough for general emails.<br> <br> I have also called the 808 number and no one answers!<br> <br> Please can this be resolved ASAP!<br>
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MTN South Africa's replyOfficial
24 Jul 2015, 11:43Hello Blomma,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are currently on a MTN Choice 200 package which gives you the option of capping your account. As per our records, you only activated your usage limit service on the 2nd of July 2015 therefore all additional charges incurred before this date are valid.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are currently on a MTN Choice 200 package which gives you the option of capping your account. As per our records, you only activated your usage limit service on the 2nd of July 2015 therefore all additional charges incurred before this date are valid.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 11:43
Official
Hello Blomma,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are currently on a MTN Choice 200 package which gives you the option of capping your account. As per our records, you only activated your usage limit service on the 2nd of July 2015 therefore all additional charges incurred before this date are valid.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are currently on a MTN Choice 200 package which gives you the option of capping your account. As per our records, you only activated your usage limit service on the 2nd of July 2015 therefore all additional charges incurred before this date are valid.
Kind regards
Letumile
REQ:***
Best regards,