WG
Werner G
1 reviews | Active since May 2014
23 Jun 2015, 12:39
Incorrect billing
3 months ago I asked to remove the reacquiring data bundle, I was told it was done, and I haven't received any data, but i am being invoiced for the data. I was told it would be removed from my invoice. Mtn has the most pathetic waiting time I have ever seen I have phone 14 times in the last six months and on average i have to wait at least 20 min before someone picks up or the line just drops. I have spent hundreds of rand in airtime to sort out mtn's problems.
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MTN South Africa's replyOfficial
02 Jul 2015, 15:59Hello 99Werner99,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the 500MB data bundle was cancelled on the 2015-03-01.
A billing request has been logged to credit the invoices from April to June - Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the 500MB data bundle was cancelled on the 2015-03-01.
A billing request has been logged to credit the invoices from April to June - Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply02 Jul 2015, 15:59
Official
Hello 99Werner99,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the 500MB data bundle was cancelled on the 2015-03-01.
A billing request has been logged to credit the invoices from April to June - Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the 500MB data bundle was cancelled on the 2015-03-01.
A billing request has been logged to credit the invoices from April to June - Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,