tN
tryphina N
1 reviews | Active since Oct 2009
11 Jun 2015, 08:42
INCORRECT BILLING
i am in a top up contract with this service provider paying R228.98 per month that is debited on my account every month, i do recieve statement every month before the debit date, since i had this contract august 2013 i never have any issue with the incorrect billing. this year april i received a statement showing that they will debit R469.38 of which i was debited . and may i recieved a statement showing an amount of R709.77 is where i tried to cal MTN customer service and there was no help at alll. i then contacted my bank to stop this debit order from MTN and they did however they can only stop it for 3 months and i was charged for stopping the debit order.but they did debit and nedbank did reverse the debit. mandla from c/service did call and tell me that i didnt pay for 3 months whereas i got proof of debit since 2013 i then went to greenstone MTN to check what is happening and the guy who was assisting me told me that i didnt pay april and may i then showed him my bank statement that shows that debit. he said he will escalate the complain and somebody will contact me within 24 hours is now 7 days no call.could someone contact me and resolve this issue. iMTN SERVICE IS TOO BA
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MTN South Africa's replyOfficial
18 Jun 2015, 08:52Hello try,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account is in arrears and has an outstanding amount of R1189.15. From the invoice dated 2015-02-20 till to date the payments have not gone through. The following month MTN tried deducting the current invoice + the previous month`s invoice that was referred to the drawer and there is a charge of R11.40 for every payment that is not honoured. This has been recurring every month from February till May.
If the payments have gone through on your side, kindly visit the nearest MTN shop with proof of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account is in arrears and has an outstanding amount of R1189.15. From the invoice dated 2015-02-20 till to date the payments have not gone through. The following month MTN tried deducting the current invoice + the previous month`s invoice that was referred to the drawer and there is a charge of R11.40 for every payment that is not honoured. This has been recurring every month from February till May.
If the payments have gone through on your side, kindly visit the nearest MTN shop with proof of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 08:52
Official
Hello try,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account is in arrears and has an outstanding amount of R1189.15. From the invoice dated 2015-02-20 till to date the payments have not gone through. The following month MTN tried deducting the current invoice + the previous month`s invoice that was referred to the drawer and there is a charge of R11.40 for every payment that is not honoured. This has been recurring every month from February till May.
If the payments have gone through on your side, kindly visit the nearest MTN shop with proof of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account is in arrears and has an outstanding amount of R1189.15. From the invoice dated 2015-02-20 till to date the payments have not gone through. The following month MTN tried deducting the current invoice + the previous month`s invoice that was referred to the drawer and there is a charge of R11.40 for every payment that is not honoured. This has been recurring every month from February till May.
If the payments have gone through on your side, kindly visit the nearest MTN shop with proof of payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,