SJ
Shantel J
1 reviews | Active since Jun 2015
10 Jun 2015, 13:34
incorrect billing
I emailed a request on the 14 October 2014 to cap my ****le account to R500 per month. Last month I received a bill of R6000!!! <br> <br> I tried to contact MTN but to no avail as they on strike.
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MTN South Africa's replyOfficial
22 Jun 2015, 14:14Hello Shantel29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly be advised that for your current package you have MTN Broadband 2G which is an open line, a usage limit cannot be set to this line but the line can be migrated to TOP up, to avoid usage of more than 2G.
According to our records your query is being attended to, this has been escalated to our Billing department for verification.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly be advised that for your current package you have MTN Broadband 2G which is an open line, a usage limit cannot be set to this line but the line can be migrated to TOP up, to avoid usage of more than 2G.
According to our records your query is being attended to, this has been escalated to our Billing department for verification.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 14:14
Official
Hello Shantel29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly be advised that for your current package you have MTN Broadband 2G which is an open line, a usage limit cannot be set to this line but the line can be migrated to TOP up, to avoid usage of more than 2G.
According to our records your query is being attended to, this has been escalated to our Billing department for verification.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly be advised that for your current package you have MTN Broadband 2G which is an open line, a usage limit cannot be set to this line but the line can be migrated to TOP up, to avoid usage of more than 2G.
According to our records your query is being attended to, this has been escalated to our Billing department for verification.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,