1 reviews | Active since May 2015
Incorrect Billing
MTN has humbled me with its non service attitude, from the 808 client centre, Facebook, Vaal branches it seem the Mission is 'No Service'. MTN has be overbilling me on a modem contract due to 'Packet data calls' that just surfaced this year. Ive had the contract for 4 years managed by Nashua mobile with no issues but since MTN took over ive practically moved into their Vaal branch due to improper billing and no response from theIr 808 number. Their consultant logged a refund which never materialised. Now i have a modem that i cannot use because MTN debits what they want from my account. For two months they've said they will refund me and now all i get is NO service and threats to suspend my account.
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records you have been in contact with our consultants and they explained that the data contract is an open contract so you will be billed for usage over and above your 2GB.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records you have been in contact with our consultants and they explained that the data contract is an open contract so you will be billed for usage over and above your 2GB.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,