1 reviews | Active since Jun 2015
Incorrect billing
I have a 2GB per month data contract, on which I am supposed to be invoiced a fixed amount per month. My invoice amount changes from month to month, and includes items which I did not ask for. I asked for assistance in clarifying this, from the MTN Shop in Queenscorner, but was told that they don't know what is going on. <br> I was advised to phone 808, which I've been doing for the last week. After holding on for more than 30 minutes each time, I eventually give up on phoning. Last week I also send a mail to [Email Removed] on which I haven't received any response yet. <br> On the invoice it says \Unless a query is raised in respect of the contents of this bill within 30 days from the date thereof
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 18th of March 2015, they was a migration request for the package to be changed from the MTN Broadband 500 TopUp to the MTN Broadband 2G open contract at MTN, Queenswood. You are provisioned with a 2G bundle on the new package and once the bundle is depleted, you are then charged the out of bundle rate for the extra data usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 18th of March 2015, they was a migration request for the package to be changed from the MTN Broadband 500 TopUp to the MTN Broadband 2G open contract at MTN, Queenswood. You are provisioned with a 2G bundle on the new package and once the bundle is depleted, you are then charged the out of bundle rate for the extra data usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,