NB
Nceba B
1 reviews | Active since Jan 2015
04 May 2015, 15:36
Incorrect billing
Dear MTN<br> <br> <br> I am really annoyed by the fact that you have incorrectly billed me again after calling you, Now you only over billed me but also cancelled the 150MB that was due to me. <br> <br> I have been calling and running in around trying to sort this out for 2 months now. I am really sick of your poor service and therefore refuse to continue my relationship with you.<br> <br> I want my refund for overcharging me and also the 150MB that you did not give me as part of my package
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MTN South Africa's replyOfficial
16 May 2015, 13:59Hello Chinta,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I hope you find this response in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I hope you find this response in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply16 May 2015, 13:59
Official
Hello Chinta,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I hope you find this response in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I hope you find this response in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Best regards,