1 reviews | Active since May 2013
incorrect billing
after I charged my debit date from the 1st to the 7th MTN debited my acc with R846.98 extra I called the MTN and didn't understand the consultant's explanation, which was my billing runs from the 20th to the 20th therefore I was already in my 2nd billing cycle of which I asked how could MTN debit an amount that wasn't on my statement. I informed MTN that I would reverse the debit and paid my normal R1016.99. I emailed them pop and asked again that if it was a double billing wouldn't the amount be my normal R1016.99.Liam De Bruyn's response was bizarre not even 1 questions was addressed. I sent an sms to 44303 as suggested & got no response I email him back got no response. I want to know how by changing one's debit order to 6days later justify R846.98 .There was a credit note of R180 that was supposed to be passed on acc, of my previous compliant with MTN but instead there is a R10 credit note. can someone explain to me
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and can confirm that the invoice amount of R848.38 is correct for your invoices dated the 20th of March 2015. The credit of R180.01 was approved and allocated to your account on the 28th of March 2015.
The total amount due for your April 2015 invoices was R1026.99, however the credit of R180.01 and R10.00 allocated to your account brought down the total amount due to R848.38.
Your billing runs from the 20th of each month, meaning that we bill you in arrears. Right now, the payment of R848.38 made on the 6th of May 2015 was for your invoices dated the 20th of March 2015.
Your invoices for dated the 20th of April 2015 is payable and the amount due is R1016.99. As a cash paying customer via EFT you have 21 days from the invoice date to make a payment on the account.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and can confirm that the invoice amount of R848.38 is correct for your invoices dated the 20th of March 2015. The credit of R180.01 was approved and allocated to your account on the 28th of March 2015.
The total amount due for your April 2015 invoices was R1026.99, however the credit of R180.01 and R10.00 allocated to your account brought down the total amount due to R848.38.
Your billing runs from the 20th of each month, meaning that we bill you in arrears. Right now, the payment of R848.38 made on the 6th of May 2015 was for your invoices dated the 20th of March 2015.
Your invoices for dated the 20th of April 2015 is payable and the amount due is R1016.99. As a cash paying customer via EFT you have 21 days from the invoice date to make a payment on the account.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,