1 reviews | Active since Jan 2012
Incorrect Billing
My contract was taken over from Nashua Mobile and suddenly I started receiving huge bills that were deducted from my bank account via debit order. I have sent numerous emails to [Email Removed] that are repeatedly returned, I have tried calling the call center but after holding for up to 2 hours I have then been cut off and I have been into 2 MTN shops both of which were rude and unhelpful and were not willing to assist in solving my account query. I am a pensioner and I cannot afford the huge bills. I am extremely dissatisfied with MTN and no longer wish to have a contract with MTN. I will forthwith cancel my debit order and make a case of ***** against MTN if they do not correct my billing. Mrs N J Prior Cel: ***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,
