GK
Gareth K
1 reviews | Active since Mar 2009
22 Apr 2015, 14:13
Incorrect Billing
Every month MTN charges me for a RECURRING SMS100 bundle which is supposed to be discounted on my invoice, and every month I have to log a complaint. This has still not been attended to. I have tried calling the MTN call centre 808/083-1-808, however you get put on hold for an eternity and then the call gets cut off. I actually do not know where to turn to get this sorted out.
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Replies (1)
MTN South Africa's replyOfficial
30 Apr 2015, 17:12Hello garithk,
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused.
Kindly note that the problem with SMS discounts has been identified and MTN will pass credit to all lines which were affected by this.
Kind Regards,
Samuel Xulu
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused.
Kindly note that the problem with SMS discounts has been identified and MTN will pass credit to all lines which were affected by this.
Kind Regards,
Samuel Xulu
REQ:***
Best regards,
MTN South Africa's reply30 Apr 2015, 17:12
Official
Hello garithk,
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused.
Kindly note that the problem with SMS discounts has been identified and MTN will pass credit to all lines which were affected by this.
Kind Regards,
Samuel Xulu
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused.
Kindly note that the problem with SMS discounts has been identified and MTN will pass credit to all lines which were affected by this.
Kind Regards,
Samuel Xulu
REQ:***
Best regards,