1 reviews | Active since May 2014
Incorrect Billing
On the 27 February 2015 I wrote a report to MTN regarding the sms they kept sending me saying I have outstanding amount I need to pay.<br> And this was MTN responds: <br> <br> Hello gregmthethwa,<br> <br> Thank you for your post,<br> <br> We apologise for the delayed response and for any incovenience this may have caused.<br> Please note that this has been escalated to the relevant department for resolution, you will be provided with feedback.<br> <br> Thank you<br> Wenzile Masina<br> REQ:***<br> <br> But still now I haven't received any feedback and I keep getting the sms saying I need to pay the outstanding amount. Honestly I start to feel like i'm being harassed by MTN with this messages. I hope they sort this out soon.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have amended the package to the Top up R 200.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have amended the package to the Top up R 200.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***