LE
Leanne E
1 reviews | Active since Jan 2015
07 Apr 2015, 18:47
Incorrect billing
Originally was with nashua mobile then got moved over to mtn. For three months was billed for insurance which i no longer had. Then they stopped billing me for the insurance. Have still not received the credit for the insurance which i was told i will receive. Now after two month not being billed for the insurance i am now being billed for the insurance again. i need this sorted out. I want the insurance cancelled completed and my credit passed for the insurance i paid for but did not have.
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MTN South Africa's replyOfficial
22 Apr 2015, 13:07Hello specialangel,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request has been logged for the insurance to be removed from the account and the necessary credits allocated. We've escalated the matter directly to the management team within our Insurance Department to get the matter resolved ASAP.
Once again we do apologize for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request has been logged for the insurance to be removed from the account and the necessary credits allocated. We've escalated the matter directly to the management team within our Insurance Department to get the matter resolved ASAP.
Once again we do apologize for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Apr 2015, 13:07
Official
Hello specialangel,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request has been logged for the insurance to be removed from the account and the necessary credits allocated. We've escalated the matter directly to the management team within our Insurance Department to get the matter resolved ASAP.
Once again we do apologize for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that a request has been logged for the insurance to be removed from the account and the necessary credits allocated. We've escalated the matter directly to the management team within our Insurance Department to get the matter resolved ASAP.
Once again we do apologize for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,