DD
Donald D
1 reviews | Active since May 2013
26 Mar 2015, 09:13
incorrect billing
can someone tell me axactly whats happening with my account because seems like none of you knows what its my month instalment, spoke to Kefilwe and her supervisor Siphelele yesterday they could not tell me the reason why my monthly instalment differ they send me recon or dont know what you call it and to me it doesnt make any sense, i need someone to call me before end of business today and expalin axactly whats high i will be making my normal instalment of 418 a month nothing more than that and if it comes where u decide to suspend my phones then trust me will escalate my complaint with the ombudsman
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 17:29Hello donaldd,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried calling you today without any luck.
According to our records, you have two lines. Monthly subscription fees for cell number *** (MTN Choice 50min) is R229.00 and monthly subscription fees fees for cell number *** (MTN 100 TopUp) is R189.00 per month.
Kindly note that since cell *** is an open line, the monthly charges will fluctuate depending on your usage. In order to manage the usage on the open line, you may contact our call centre to load a usage limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried calling you today without any luck.
According to our records, you have two lines. Monthly subscription fees for cell number *** (MTN Choice 50min) is R229.00 and monthly subscription fees fees for cell number *** (MTN 100 TopUp) is R189.00 per month.
Kindly note that since cell *** is an open line, the monthly charges will fluctuate depending on your usage. In order to manage the usage on the open line, you may contact our call centre to load a usage limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 17:29
Official
Hello donaldd,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried calling you today without any luck.
According to our records, you have two lines. Monthly subscription fees for cell number *** (MTN Choice 50min) is R229.00 and monthly subscription fees fees for cell number *** (MTN 100 TopUp) is R189.00 per month.
Kindly note that since cell *** is an open line, the monthly charges will fluctuate depending on your usage. In order to manage the usage on the open line, you may contact our call centre to load a usage limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried calling you today without any luck.
According to our records, you have two lines. Monthly subscription fees for cell number *** (MTN Choice 50min) is R229.00 and monthly subscription fees fees for cell number *** (MTN 100 TopUp) is R189.00 per month.
Kindly note that since cell *** is an open line, the monthly charges will fluctuate depending on your usage. In order to manage the usage on the open line, you may contact our call centre to load a usage limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,