1 reviews | Active since Mar 2015
Incorrect billing
I have been paying R447 on my MTN contract for the past 20 months prior to December 2014. However beginning of December 2014 I was due for upgrade of my phone. I have 2G Modem, MTN 100 TopUp and MTN 50 TopUp sim cards. During updrade MTN down graded my package to MTN Top-up 50 instead of MTN R100. I had airtime of R575 on my sim card however it disappeared without any reason. I have called MTN several times without success. I need my airtime because I have been paying for that.<br> <br> To my surprise the package was downgraded to MTN 50 TopUp but my monthly premiun increased from R447 to R998 in Dec 2014. I was not using the 2G and the MTN 100 sim card. In January 2015, my account was debited by R1,600 of which I don't know why. Again in February, the bill increased to R2,100. I have not received monthly statements from MTN. For the past 3 months
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have sent you an email with a breakdown of the amount in dispute. We have also loaded the R575.10 airtime that was not loaded when the migration was done.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have sent you an email with a breakdown of the amount in dispute. We have also loaded the R575.10 airtime that was not loaded when the migration was done.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Best regards,