rA
razaana A
1 reviews | Active since Feb 2015
03 Feb 2015, 06:24
incorrect billing
Since i upgraded i haven't received my free night time gigs i signed up for. Thereafter,i had been billed R528 for data bundles i supposedly purchased. I complained to no avail. This month i was billed R348. I have no idea why. I haven't even received a statement. My bill is supposed to be R189 per month. Cannot wait to cancel my contract.
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MTN South Africa's replyOfficial
18 Feb 2015, 14:08Hello razaaa,
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that you were billed additionally for package switch data calls (internet usage), however this has since been resolved as we've credited you with amount of R338.01 and another credit of R296.50 will still be allocated to your account.
We can also confirm that your data provisioning has been activated and your latest invoice (13th of February 2015) was only for an amount of R189.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that you were billed additionally for package switch data calls (internet usage), however this has since been resolved as we've credited you with amount of R338.01 and another credit of R296.50 will still be allocated to your account.
We can also confirm that your data provisioning has been activated and your latest invoice (13th of February 2015) was only for an amount of R189.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 14:08
Official
Hello razaaa,
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that you were billed additionally for package switch data calls (internet usage), however this has since been resolved as we've credited you with amount of R338.01 and another credit of R296.50 will still be allocated to your account.
We can also confirm that your data provisioning has been activated and your latest invoice (13th of February 2015) was only for an amount of R189.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that you were billed additionally for package switch data calls (internet usage), however this has since been resolved as we've credited you with amount of R338.01 and another credit of R296.50 will still be allocated to your account.
We can also confirm that your data provisioning has been activated and your latest invoice (13th of February 2015) was only for an amount of R189.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,