GJ
Garry J
1 reviews | Active since Dec 2013
02 Feb 2015, 16:55
Incorrect billing
I approached the local branch at the Garden Route Mall 2 weeks ago when I discovered I was being charged for a Blackberry Internet Service on 3 of my 4 contracts, even though we have not had blackberry's for years. I went to the branch on Saturday 31 Jan as I had received no feedback from MTN, and was promised that I would be contacted today (Monday 02 Feb). Needless to say, no calls or feedback.
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Replies (1)
MTN South Africa's replyOfficial
12 Feb 2015, 16:34Hello Garry1150,
Thank you for posting.
Please accept my apologies for the delay in response and any inconvenience this experience may have caused.
Kindly note that the BIS has been removed as a service from your profile and the necessary credits will be passed and allocated to your MTN account.
Trust you find this in order
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for the delay in response and any inconvenience this experience may have caused.
Kindly note that the BIS has been removed as a service from your profile and the necessary credits will be passed and allocated to your MTN account.
Trust you find this in order
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply12 Feb 2015, 16:34
Official
Hello Garry1150,
Thank you for posting.
Please accept my apologies for the delay in response and any inconvenience this experience may have caused.
Kindly note that the BIS has been removed as a service from your profile and the necessary credits will be passed and allocated to your MTN account.
Trust you find this in order
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for the delay in response and any inconvenience this experience may have caused.
Kindly note that the BIS has been removed as a service from your profile and the necessary credits will be passed and allocated to your MTN account.
Trust you find this in order
Regards,
Ebbedene
REQ:***
Best regards,